As an employee in Dubai, your rights are safeguarded under the Labor Law of UAE (Federal Decree Law No. 33 of 2021). Despite of these legal protections, disputes on wrongful termination, unpaid salary in Dubai, contract breaches and unsafe working conditions can still occur. In such cases, the Ministry of Human Resources and Emiratisation provides a clear system of how to file a labor complaint in Dubai to pursue its fair resolution. This pro-guide will explain how to file a labor complaint in Dubai while protecting your basic rights and maximizing your chances for favorable outcomes.
Essential Preparation before Filing a Labor Complaint in Dubai
Before you start your complaint process, its preparation is the key to success. Its proper documentation strengthens your case and will ensure a smooth resolution. You need to collect the following documents:
- You need to have your complete employment contract (including amendments if made).
- Recent salary slips for the disputed period.
- A valid work permit and Emirates ID.
- Record of relevant communication with your employer like letters, emails and whatsapp messages.
- Any supporting evidence such as medical reports, attendance records, performance reviews or images of unsafe working conditions.
In addition to that, as a workers, you need to get yourself familiarized with latest UAE Labor Law in order to understand your obligations and entitlements. If you know the law, you can present your case effectively and seek remedies that can align well with legal provisions.
A Step by Step Process of Filing a Labor Complaint in Dubai
MOHRE provides a smooth and convenient platform to register a complaint. Here are the simple ways to file a labor complaint:
Filing a Complaint through MOHRE’s Helpline
- You can make a call on a toll-free number 80084 within the UAE or you may call on: 600-590-000.
- Clearly explain your complaint to MOHRE representative.
- They will guide you through registering your complaint over the phone.
Filing a Complaint Online through MOHRE Website or Mobile APP
- Access the official website of MOHRE e-services portal (click eservices.mohre.ae) or download MOHRE app.
- Now log in or register by using your UAE Pass or Emirates ID.
- Choose an option for “Labor Complaint” or “Salary Complaint”.
- Fill in the important details like, the employer’s information and the grievances description such as “unpaid salary for July 2025”.
- Attach the supporting documents.
- Submit and receive a reference number to track your complaint.
Filing a Complaint Directly at MOHRE Offices
- Locate your nearest MOHRE office.
- Complete the complaint registration form and submit it along with physical copies of required documents.
Filing a Complaint through Tasheel Centers
- You have to visit your nearby Tasheel Center in Dubai.
- Bring the important documents and request the relevant staff to file a labor complaint.
- Their staff will help you complete and submit your complaint electronically with a minimal service fee.
What Comes Next after Filing a Labor Complaint?
Once you have filed your complaint, MOHRE starts a well-structured resolution process:
- Review and Mediation: A legal officer from Twa-fouq Dispute Resolution Center will contact you and your employer. A mediation typically lasts for 14 days to achieve an amicable settlement.
- Referral Labor Court: If the mediation fails them MOHRE issues a referral letter (NOC: No objection Certificate) enabling you to escalate a matter to the Labour Court of Dubai.
- The Court Proceedings: Once you get your NOC, you must file your case within 14 days of receiving No Objection Certificate. The court will review the evidence, will hold hearings and issue a legal judgment within 30-90 days.
Important Tips for Employees Facing Workplace Disputes
- Know Your Rights: Employer’s retaliation for filing a case is illegal.
- Stay Organized: Keep the copies of your employment contracts, correspondence and salary slips.
- Act Quickly: File your complaint within 30 days of violation.
- Behave Professionally: Try to maintain a respectful communication throughout the process.
- Take Legal Help: Complex cases can be resolved if you seek expert Dubai’s employment lawyer.
Conclusion
Workers’ rights in Dubai are well-protected under the UAE labor law. By understanding the process of how to file a labor complaint in Dubai and taking some proactive actions, you can pursue a fair resolution with greater confidence and favorable outcomes. Whether your case involves an unfair dismissal, unpaid salary in Dubai or just a contract breach—MOHRE provides a systematic legal framework to safeguard your rights.
